USSD & shortcodes · Custom USSD app development
USSD apps that work on every phone in Kenya.
A USSD service lets anyone dial a code like *123# and use your service from a simple menu, on any phone, with no internet, app or smartphone needed. We design and build the menu flows, the system behind them and the connections to the networks.
What’s included
What Custom USSD app development covers
- 01
Menu & flow design
Short, clear menus that fit the small screen and the session time limit.
- 02
Backend development
The application that handles each step, stores data and applies your business rules.
- 03
Multi-network access
Your code working on Safaricom, Airtel and Telkom through our aggregator connections.
- 04
English & Swahili menus
Users choose their language at the start.
- 05
Admin dashboard
A web dashboard to see submissions, users and activity.
- 06
Testing on real phones
Every flow tested on feature phones and smartphones before launch.
How it works
Three steps, no jargon.
- 1
Design
We map what users need to do and turn it into the fewest possible menu steps.
- 2
Build
We develop the backend, connect it to your code and test on a staging environment.
- 3
Launch
We go live on the networks and monitor sessions closely in the first weeks.
What you get
- A working USSD service on your code
- The backend application and admin dashboard
- Connections to the Kenyan mobile networks
- Documentation and support after launch
A good fit for
- SACCOs and microfinance institutions serving members without smartphones
- NGOs and government programmes reaching rural communities
- Businesses collecting orders, registrations or feedback at scale
Does USSD need internet?
No. USSD works over the mobile network itself, so it works on any phone with network coverage, including basic feature phones.
How long does a USSD session last?
Networks end a session after a short time limit, so menus need to be quick to complete. We design flows to finish well within it.
Who pays for the session, me or the user?
It can be either. Sessions can be free to users with the cost billed to you, or charged to the user, depending on how the code is set up with the networks.
More USSD & shortcodes services
Overview- Short code acquisition & setupWe help you secure dedicated or shared codes and configure them with telcos.
- API & payment integrationConnections to M-Pesa, Airtel Money, databases and third-party systems.
- Secure authenticationPIN protection, OTPs and session control for data safety.
- Usage analyticsReal-time insight into user behaviour and service performance.